Terms & Conditions
1. General Information
• These terms apply to all purchases made through this website.
• Joy of Life International reserves the right to update these terms at any time. Changes will be posted on this page.
2. Orders and Payment
• All prices are listed in GBP (£) and include VAT where applicable.
• Payments are processed securely. We accept major credit/debit cards and PayPal.
• Orders are subject to availability. If an item is out of stock, we will notify you as soon as possible and issue a refund if payment has already been made.
3. Shipping
• We ship worldwide. Shipping is charged at £5 within the UK, £8 for Europe and £25 for the rest of the world. Feel free to get in touch for a more bespoke shipping
• For customers in the London area, we offer a free collection option. Please leave a note with your order and we can arrange this with you.
• If this option is selected incorrectly, you will be required to pay the correct shipping amount or your order will be refunded.
• This is a DIY operation - orders should be dispatched promptly, within 3-5 working days, but other commitments may slow down this process at times. If your order is time sensitive, please let us know in the notes. Thank you for your patience.
• Delivery times may vary depending on your location and external factors beyond our control (e.g., customs delays).
• You are responsible for any customs duties or import taxes in your country.
4. Returns and Refunds
• If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange.
• Items must be returned in their original condition, including packaging. • Customers are responsible for return shipping costs unless the item is defective or incorrect.
• To initiate a return, please contact us at [insert email address] with your order details.
5. Digital Products
• All sales of digital downloads are final. No refunds or exchanges are available for digital products unless there is an issue with the file.
• If you experience any problems downloading your digital purchase, please contact us for assistance.
6. Mailing List
• By placing an order, you agree to have your email address added to our mailing list. We use this occasionally to send updates about Joy of Life International and The Golden Dregs, including interesting and useful information related to the label.
• If you do not wish to be added to the mailing list, please let us know in the notes section at checkout or contact us after placing your order.
• You can unsubscribe at any time by following the instructions in our emails.
7. Liability
• Joy of Life International is not responsible for any loss, damage, or delay caused by third-party couriers or postal services.
• In no event shall our liability exceed the total amount of your order.
8. Privacy
• We respect your privacy and handle your personal information in accordance with our [Privacy Policy](link to your privacy policy).
9. Contact
For any questions or concerns about your order, please contact us at info@joyoflifeinternational.com
Thank you